THIS RECURRING ISSUE!?!? He said that because it was technically working, there was nothing he could do-even if it was likely going to happen again. The Hardware Support gentleman said it was "resolved" and asked if there was anything else he could help me with. after more intense troubleshooting, it again successfully printed a "Printer Quality" report. I called back within 5 minutes of ending that second call.ĭuring my THIRD call, I was passed from "Customer Support" to "Tech Support" to "Hardware Support". I optimistically hoped she was correct, and we said our good-byes. This is what HP sees as "issue resolved." NO matter that I reported this was an ONGOING problem, and recurred regularly. She walked me through another hour or so of "troubleshooting," which resulted in a one-page document being successfully printed (read: not jamming). Two hours of my life wasted, gone, no evidence it existed-except for my missing cell phone minutes and terrible memories. During my SECOND call, the woman told me there WAS NO RECORD OF THE PREVIOUS PHONE CALL. I gave myself a week to cool off, then tried calling again. After almost 2 hours of outsourced "support," I eventually said I had to go because I thought I was going to scream (the poor gentleman I spoke to not only had a strong accent-which in-and-of-itself is totally fine-but he must have been on a TERRIBLE bluetooth headset because he was extremely muffled! I felt terrible having to ask, "What was that again? I can't hear you" after 95% of his statements). I made my FIRST phone call in early March to tech support. So printing a photo FROM A PHOTOSMART PRINTER is too much to ask? Apparently. it kept saying it could NOT detect the photo paper. It wasn't until March 2013 that I tried to print a photo out on HP Advanced Photo Paper that I finally had my fill. I didn't print with enough frequency to let this bother me so much to call in and complain. For the first 4-5 months I was dealing with constant paper jams just about every time I went to print a regular document. AND HP FOR PRINTING NEEDS!!!!ĪVOID THIS PRINTER!!!!! Worst investment of $60 I have ever made!!!! And dealing with HP policy and rules are possibly MORE frustrating then the darn product itself!!!īought it in October 2012 online, direct from HP. Afghanistan, Albania, Algeria, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan Republic, Bahamas, Bahrain, Bangladesh, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, Brunei Darussalam, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde Islands, Cayman Islands, Central African Republic, Chad, Chile, China, Colombia, Costa Rica, Cyprus, Czech Republic, Côte d'Ivoire (Ivory Coast), Democratic Republic of the Congo, Denmark, Djibouti, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Fiji, Finland, France, Gabon Republic, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Liechtenstein, Lithuania, Luxembourg, Macau, Macedonia, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Mauritania, Mauritius, Mexico, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Namibia, Nauru, Nepal, Netherlands, New Zealand, Nicaragua, Niger, Nigeria, Norway, Oman, Pakistan, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal, Qatar, Republic of Croatia, Republic of the Congo, Romania, Rwanda, Saint Helena, Saint Kitts-Nevis, Saint Lucia, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, San Marino, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Solomon Islands, South Africa, South Korea, Spain, Sri Lanka, Suriname, Swaziland, Sweden, Switzerland, Taiwan, Tajikistan, Tanzania, Thailand, Togo, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Uganda, United Arab Emirates, United Kingdom, United States, Uzbekistan, Vanuatu, Vatican City State, Vietnam, Wallis and Futuna, Western Samoa, Yemen, Zambia, ZimbabweĪVOID THIS PRINTER.
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